Kaseya
VSA
Ticketing

How to Create a Custom Ticketing Field in Ticketing Module

Question

How do I create a custom ticketing field in the Ticketing module?

Answer

Navigate to Ticketing > Configure Ticketing > Edit Fields
Click New and a New Field will display,
Rename this New field to the appropriate field label,
Select Type
optionally set a Default Value and
click update.

The fields you define here display in the following pages:
View Summary, View Ticket, Delete/Archive, Access Policy, Due Date Policy and Email Mapping.

Applies to

Ticketing

All VSA Version

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