How to Create a Custom Ticketing Field in Ticketing Module

How do I create a custom ticketing field in the Ticketing module?
  • Navigate to Ticketing > Configure Ticketing >  Edit Fields 
  • Click New and a New Field will display, 
  • Rename this New field to the appropriate field label,
  • Select Type
  • optionally set a Default Value and
  • click update. 
The fields you define here display in the following pages: 
View Summary, View Ticket, Delete/Archive, Access Policy, Due Date Policy and Email Mapping.
Applies to 
All VSA Version
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