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IIS SMTP service on the Kaseya server takes a long time to detect bad email addresses

KB # KKB000757

 

  • SYMPTOM

    The IIS SMTP service on the Kaseya server takes a long time to detect bad email addresses and time out attempting to deliver the messages. This can result in queuing of delivery of email from the Kaseya server, even to a local mail server.

 

  • CAUSE
    This is due to the default configuration settings of SMTP in IIS. These settings are appropriate for normal mail delivery, but not necessarily correct for the time sensitve delivery of email that many Kaseya server configurations require.

 

  • RESOLUTION
    Changing the IIS Default SMTP Delivery settings to those shown may prevent this issue from occuring further:

 

  • APPLIES TO
    Kaseya VSA
    IIS SMTP Delivery
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