Troubleshoot PST Export in 365 Command




  • Avatar
    Steve Wales

    I don't see this error addressed anywhere in knowledgebase:

    ExportId : 4474168d-56bf-4e15-a91c-d377a2b9214e
    Mailbox :
    Start Export : 12/11/2014 11:05:53 PM
    Checking Mailbox Permissions for Export Account
    Check to ensure EWS and MAPI are enabled
    CAS Mailbox EWS setting : True
    CAS Mailbox MAPI setting : True
    Adding permissions for user
    Made unique file name
    Connected to CAS Server :
    Permissions error rights added but may not yet have applied will wait 15 minutes and try again
    Cas Version : 15.01.0031.017
    Logon Status True
    Problems processing Mailbox Error in IMAPISession::OpenMsgStore: MAPI_E_LOGON_FAILED
    Make sure your code runs under the Windows user identity that has MAPI profiles.
    When running in a service (including ASP under IIS), set your code to run under
    the Windows user account that has MAPI profiles.
    When connecting to an Exchange Server, you can also use RDOSession.LogonExchangeMailbox
    which does not require an existing profile.
    ulVersion: 0
    Error: The information store could not be opened.
    Component: MAPI 1.0
    ulLowLevelError: 0
    ulContext: 646

  • Avatar
    James Snyder

    I would love to see Steve's error addressed.  I'm having the same issue.

  • Avatar

    I have the same error as Steve Wales  even though I have global admin access and our autodiscover works.
    When I raised a support ticket with Kaseya , they redirected me to this page!

Please sign in to leave a comment.