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Gathering Windows-based crash dumps for Kaseya Support (Updated)

QUESTION:

Kaseya Support has requested for Windows Crash dumps to properly investigate Kaseya applications that crash. What are the steps needed to accomplish this?

 

ANSWER:

Please refer to the link below on how to natively enable Windows crash dumps. Please note, there are two options to choose from and both require some knowledge on how to modify Registry Keys.

 

https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx

 

Please make sure to set the dump types to Full Dumps per Microsoft specifications.

 

Changing the registry can have adverse effects on computers.  Administrators should take all necessary precautions before editing the registry or system files.  

 

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