Outbound Emails in a "Queued" status (On-Premise Customers only).

Problem: Via System > Outbound Emails > Log tab, all emails (or new emails) are in a "Queued" status - forcing them to go out does nothing.

Cause: This could be due to some Kaseya services needing to be recycled, even though they show as "Started". 

Resolution: Restart the following services on the Kaseya Server, and allow some time for the KServer to catch up and start sending emails out:

  • Kaseya Event Service
  • Kaseya Plugin Host
  • Kaseya Sync Service

 

Applies to: VSA 8.0-9.5.

 

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