Outbound Emails in a QUEUED status (On-Premise Customers only)

Issue: Via System > Outbound Emails > Log tab, I see all emails (or new emails) in a Queued status. How do I fix this?


Cause: This could be due to some Kaseya services needing to be recycled, even though they show as Started.


Resolution: Restart the following services on the Kaseya Server, and allow some time for the KServer to catch up and start sending emails out:

  • Kaseya Event Service
  • Kaseya Plugin Host
  • Kaseya Sync Service


Applies to: VSA 8.0, 9.0, 9.1, 9.2, 9.3, 9.4.


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