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Outbound Emails in a QUEUED status (On-Premise Customers only)

Problem:

"System > Outbound Emails > Log tab", all emails are in a QUEUED status. How do I fix this?

 

Solution:

This issue is due to one or all of the following services needing to be recycled because they are stopped or stuck (even though they show as started):

  • Kaseya Event Service
  • Kaseya Plugin Host
  • Kaseya Sync Service

Recycle the above services and allow up to ONE hour for the system to catch up and start sending out the emails.

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