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Repairing the kaseyasupport user

QUESTION

Kaseya Customer Support say they can't log into my system. They say the kaseyasupport user is not enabled. How do I fix it?

ANSWER

Kaseya support uses a user named kaseyasupport to connect and troubleshoot issues. 

You can use this procedure to re-create the kaseyasuport user:

  • Go to the System module, Users section. If a user named kaseyasupport exists, delete it.
  • Once this user is deleted, go to the Request Support function in System and click the green Create button.
  • Go back to the Users section and verify that the kaseyasupport users has been created.
  • Do not modify the password on the kaseyasupport user, the system will have automatically created a new secure password and sent it to the Kaseya licensing server.

MORE INFORMATION

See http://community.kaseya.com/kb/w/wiki/what-is-the-kaseyasupport-account-used-for.aspx for more details

APPLIES TO

Kaseya On-Premise Products

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