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How do I reset my Kaseya master admin password?

KB#:  KKB000129

QUESTION

How do I reset my Kaseya master admin password?

ANSWER

Both the user name and password are case sensitive. Be sure to type in your user name exactly as you entered it when you installed Kaseya originally. The default login policy deactivates an account for one hour after5 bad login attempts. You can adjust this policy using the Login Policy function under the System tab. 

If you have forgotten either the username or password you can set a new account as follows.
Note: For security reasons, you cannot perform the following procedure remotely. You must perform these steps locally on your Kaseya server.

  1. Log in to the machine running the server component of the system.
  2. Access the following web page: http://localhost/LocalAuth/setAccount.asp
  3. Enter a new account name in the Master Administrator Name field.
  4. Enter a password in the Enter Password field and confirm it by re-typing it in the Confirm Password field.
  5. Press Create.

You can now log into the system as a master administrator.

APPLIES TO

Kaseya - All Versions

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