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Does Kaseya work on 64-bit platforms - SQL Server x64 and Windows 2003 Server x64?

QUESTION

Does Kaseya work on 64-bit platforms - SQL Server x64 and Windows 2003 Server x64?

 

ANSWER

Yes. The Kaseya Server can run on Windows x64 and SQL x64. There are a couple of minor tweaks required though.

 

1. You need to enable IIS to run in 32 bit compatible mode. This is the command to be run from \Inetpub\AdminScripts in a Command Prompt window: -

cscript %SYSTEMDRIVE%\inetpub\adminscripts\adsutil.vbs SET W3SVC/AppPools/Enable32bitAppOnWin64 1

 

2. Set the access rights for the NETWORK SERVICE and IIS_WPG users (add them if they are not added) to Read & Execute, List Folder Contents, and Read permissions in the following folders:

Windows\Help\iisHelp

Windows\System32\inetsrv

Windows\SysWOW64\inetsrv

WINDOWS\IIS Temporary Compressed Files: To do this, navigate to each folder and right click on it. From there, select 'Sharing and Security' and then choose the Security tab. If the above-mentioned users are not added already, choose the 'Add' button there and add them. Verify the permissions are set to the above mentioned permissions.

 

3. Register .NET Framework for 32-bit mode by doing the following:

Open a command prompt and navigate to the directory that contains the ASP.NET executable. For example:

cdC:\WINDOWS\Microsoft.NET\Framework\v2.0.50727??Type the following, then press ENTER:

aspnet_regiis.exe -i -enable

 

4. In IIS, verify that the ASP.net web service extension is listed as 32-bit mode and is allowed. To view this, launch IIS (Start > Administrative Tools > Internet Information Services(IIS) Manager). Navigate from the local computer installation to the Web Service Extension and verify that the ASP.NET is allowed (ie.: ASP.NETv2.0.50727 Status Allowed).??*Note: If you see both ASP.NET v2.0.50727 &ASP.NET v2.0.50727 (32-bit) listings, allow the 32-bit listing.

 

5. During the installation, you need to choose remote SQL server instead of local even if SQL is installed locally, and enter the computer name as the server name. If the SQL Server is remotely hosted already anyways, then simply enter the remote information from there.

 

APPLIES TO

Kaseya Server, Windows Server 64 bit, SQL Server 64 bit

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