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Why do KES clients have invalid licenses after K server migration?

KB#:  KKB000042

QUESTION

 

Why do KES clients have invalid licenses after K server migration?

 

ANSWER

 

This can arise after a migration if you install KES on the new system after restoring the DB - the new installation will overwrite the license code on your server.

 

There are two options to recover from this: -

1) restore the database again

2) reinstall KES on the end points to update their license code- go to Security > Install / Remove-select all the machines with invalid licenses- click Install (do not need to remove first)

 

APPLIES TO?

 

Kaseya Endpoint Security(KES)

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