WHAT IS A KASEYA SUPPORT OR “SUPPORT QUERIES” RELATED TICKET?
Any issue, question, concern, or bug report within your production Kaseya Environment or Kaseya VSA.
See the Kaseya Support Policy document for further information: https://helpdesk.kaseya.com/entries/58243648-Kaseya-Support-Policy
WHAT IS A “KASEYA UNIVERSITY” RELATED TICKET?
Any issue, question, concern, or bug report regarding Kaseya University Training Content or topics regarding the following:
- Kaseya University - Subscription Training Catalog (paid training)
- Kaseya University - Open Training Catalog (free training)
- Kaseya University Registration (we recommend to reach out to your Customer Success Representative to help identify the training you would like to have available. At this time, you can request and provide the information of the learner that will need access to KUniversity)
- Kaseya University Certifications
IS THERE FREE TRAINING CONTENT AVAILABLE?
Yes. To learn about the training options available (free training or subscription-based), please contact your Customer Success Representative.
HOW ARE KASEYA SUPPORT TICKETS SUBMITTED?
Kaseya Support tickets are submitted at helpdesk.kaseya.com using the “Submit a Request” page and selecting the “Support Queries” form.
HOW ARE KASEYA UNIVERSITY TICKETS SUBMITTED?
Kaseya University tickets are submitted at helpdesk.kaseya.com using the “Submit A Request” page selecting the “Kaseya University” form.