WHAT IS A KASEYA SUPPORT OR “SUPPORT QUERIES” RELATED TICKET?
Any issue, question, concern, or bug report within your production Kaseya Environment or Kaseya VSA.
See the Kaseya Support Policy document for further information: https://helpdesk.kaseya.com/entries/58243648-Kaseya-Support-Policy
WHAT IS A “KASEYA UNIVERSITY” RELATED TICKET?
Any issue, question, concern, or bug report regarding Kaseya University Training Content or topics regarding the following:
- kuniversity.kaseya.com site
- Kaseya University - Subscription Training Catalog (paid training)
- Kaseya University - Open Access Training Catalog (free training)
IS THERE FREE TRAINING CONTENT AVAILABLE?
Yes. To learn about the training options available (free training or subscription-based) and to gain access to the University platform, please contact your Account Manager.
HOW ARE KASEYA SUPPORT TICKETS SUBMITTED?
Kaseya Support tickets are submitted at helpdesk.kaseya.com using the “Submit a Request” page and selecting the “Support Queries” form.
HOW ARE KASEYA UNIVERSITY TICKETS SUBMITTED?
Kaseya University tickets are submitted at helpdesk.kaseya.com using the “Submit A Request” page selecting the “Kaseya University” form.