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Kaseya University Tickets vs Support Tickets FAQ

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WHAT IS A KASEYA SUPPORT OR “SUPPORT QUERIES” RELATED TICKET?


Any issue, question, concern, or bug report within your production Kaseya Environment or Kaseya VSA.

See the Kaseya Support Policy document for further information: https://helpdesk.kaseya.com/entries/58243648-Kaseya-Support-Policy

 

WHAT IS A “KASEYA UNIVERSITY” RELATED TICKET?

Any issue, question, concern, or bug report regarding paid Kaseya Training Content or Materials which may include the following:

  • university.kaseya.com
  • university.kaseya.net
  • edu.kaseya.com
  • Kaseya University Paid Training
  • Kaseya University Registration
  • Kaseya University Certifications


IS THERE FREE TRAINING CONTENT AVAILABLE?

Free training material is available on http://university.kaseya.com.

For information regarding paid Kaseya Training, please contact your Kaseya Sales Representative.


HOW ARE KASEYA SUPPORT TICKETS SUBMITTED?

Kaseya Support tickets are submitted at helpdesk.kaseya.com using the “Submit a Request” page and selecting the “Support Queriesform.

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HOW ARE KASEYA UNIVERSITY TICKETS SUBMITTED?

Kaseya University tickets are submitted at helpdesk.kaseya.com using the “Submit A Request” page selecting the “Kaseya University” form.

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