WHAT IS A “KASEYA UNIVERSITY” RELATED TICKET?
Any issue, question, concern, or bug report regarding Kaseya University Training content or website.
IS THERE FREE TRAINING CONTENT AVAILABLE? - HOW TO ACCESS IT?
Yes. Our Open Access catalog of free training is available to customers. Make sure you contact your Account Manager to get your university account created.
HOW ARE KASEYA UNIVERSITY TICKETS SUBMITTED?
Kaseya University tickets are submitted at helpdesk.kaseya.com using the “Submit A Request” page selecting the “Kaseya University” form.
WHAT IS A KASEYA SUPPORT OR “SUPPORT QUERIES” RELATED TICKET?
Any issue, question, concern, or bug report within your production Kaseya Environment or Kaseya VSA. See the Kaseya Support Policy document for further information: https://helpdesk.kaseya.com/entries/58243648-Kaseya-Support-Policy
HOW ARE KASEYA SUPPORT TICKETS SUBMITTED?
Kaseya Support tickets are submitted at helpdesk.kaseya.com using the “Submit a Request” page and selecting the “Support Queries” form.