What is a "Kaseya University" ticket?
A qualified Kaseya University ticket is any issue, question, concern, or bug report regarding the Kaseya University site, or training content. It can also be a Kaseya Community request such as account creation or password reset.
Is there free training content available? How can I access it?
Yes, our Open Access catalog of free training is available to Customers. You can simply create a new ticket and use the "Kaseya University" form to contact us for any KU account creation request. Once your KU account has been created, you will see the Open Access tile in your Homepage, example:
How can I submit a Kaseya University ticket?
Kaseya University tickets are submitted via this site using the "Kaseya University" form:
What is a "Kaseya Support" ticket?
A qualified Kaseya Support ticket is any issue, question, concern, or bug report within your production Kaseya environment or the Kaseya VSA. You can read more on severity levels here.
How can I submit a Kaseya Support ticket?
Kaseya Support tickets are submitted via this site using the "Kaseya Support" form: