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Kaseya University FAQs

General FAQs

Kaseya University (university.kaseya.com)

 

GENERAL FAQs

WHO CAN I CONTACT IF I HAVE ISSUES WITH MY TRAINING ENVIRONMENT?

Please open a Kaseya University ticket at helpdesk.kaseya.com. Instructions are available here.

HOW CAN I ENROLL IN TRAINING?

Public content is available at university.kaseya.com.  Create an account to access the publically-available materials.

Access to specific courseware, training, and instructor-led workshops is available for purchase.  To learn about the training options, costs, and schedules, or to purchase a seat in a course, please contact your Account Manager.

 

KASEYA UNIVERSITY (UNIVERSITY.KASEYA.COM)

BROWSER COMPATIBILITY KNOWN ISSUES

  • IE 9:  IE9 and earlier are not supported for registration.  When attempting to create a new account using IE 9, a “Transport Error” will display upon submitting the form.  Use IE 10 or later, Firefox, Chrome, Safari, or other alternate web browser.
  • Chrome for Mac:  University.kaseya.com uses Java.  Chrome for Macintosh computers does not support Java.  When attempting to log in using Chrome on a Mac, you will be cycled back to the login page (without actually having been logged in).  If you are using a Mac, choose a different browser such as Safari or FireFox.
  • Chrome (all platforms):  After completing registration and activating your Public account (link to activate provided in the Welcome email), attempt to login seem to fail without visible error.  The page may refresh back to the standard login page.  The URL will have changed, but the page display will be the same.  In these cases, use a different browser for the initial login and return to Chrome after accepting the Terms and Conditions OR clear the Chrome History and Cookies (Settings > History > Clear Browsing Data).  Once cleared, you should be able to login and accept the terms and conditions.  You should experience no further login issues after the initial login.

LOG IN ERROR: YOUR SESSION HAS EXPIRED, SESSION EXPIRED
This error happens when the system believes that a current session is running in the background. If this error presents, clear your cookies and cache and reattempt to login.

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WHAT IS IT-SCHOLARS?

Kaseya partners with IT-Scholars to provide the virtual lab environment for the Kaseya University training courses. 

ATTEMPT TO START THE CERT EXAM RESULTS IN ERROR

 apptnotvalid.png

This error appears when trying to start the cert exam if a virtual lab session is already running (or vice versa). The lab and cert environments cannot be running simultaneously.

AGENTS APPEAR OFFLINE IN THE LAB VSA

If the virtual lab session is not running, the lab workstations will appear offline in the VSA. To resolve,  launch the virtual lab from the icon within your Kaseya University account. It may take a few minutes for the agents to begin to check in.

JAVA DISALLOWS WEBRDP APPLET (CANNOT LAUNCH CONNECTION TO VMs USING webRDP)

 javablocked.png

Add http://ita-portal.cis.fiu.edu and http://www.it-scholars.com to the trusted sites and enable Java content in the browser.

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