Unable to expand the file selection list using Internet Explorer v9 or higher. This affects the following functions: -
- Recovery > Restore
- Recovery > Manage
- Backup > Schedule
Other browsers (IE8, Firefox, Chrome) are not affected.
There is a compatibility issue between IE9 and the current Java framework used for the Kaseya user interface.
This issue has been resolved by a Hotfix - please update to latest Hotfix on your VSA
>System >Configure - Get Latest Hotfix
KOB 2.0 Hotfix- 3599 - Fix File Tree on IE 9/10. Fix quickview in 6.3
Kaseya Data Backup (KDB) v2.0
Kaseya VSA framework (all versions)
Internet Explorer v9 and above