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Unable to expand file selection list from IE9 and above

KKB000896

 

SYMPTOM

 

Unable to expand the file selection list using Internet Explorer v9 or higher. This affects the following functions: -

  • Recovery > Restore
  • Recovery > Manage
  • Backup > Schedule

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Other browsers (IE8, Firefox, Chrome) are not affected.

 

CAUSE

There is a compatibility issue between IE9 and the current Java framework used for the Kaseya user interface.

 

SOLUTION

This issue has been resolved by a Hotfix - please update to latest Hotfix on your VSA

>System >Configure - Get Latest Hotfix


KOB 2.0 Hotfix- 3599 - Fix File Tree on IE 9/10. Fix quickview in 6.3    
Filename: WebPages\KOB\ASPx\controls\clientSideIncludes.ascx

 

APPLIES TO

Kaseya Data Backup (KDB) v2.0

Kaseya VSA framework (all versions)

Internet Explorer v9 and above

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