Kaseya Data Backup (KDB/KOB) FAQs

KB#:  KKB000521

Note: Kaseya Data Backup is the new name for the product formerly called KOB - Kaseya Online Backup.

Q1. What is the difference between KDB and Image Backup?

A1. KDB is intended for file and folder backup, not full image backup (that's Kaseya Backup or the upcoming KSBR).

Q2. Is there a limit on the size of the file that will be backed up?
A2. Not anymore. The previous limitation has been removed.
Q3. Can I store to another location than the Amazon S3 storage?
A3. Yes, with the release of KDB 2.0 you can now store data to any machine with a Kaseya Agent.

Q4. What are the benefits of using the Amazon S3 platform?
A4. - It's a very secure and reliable online storage platform: Amazon promises 99.99% availability and robust redundant stores on multiple devices across multiple facilities and confirms to many well know industry standards, for latest information please see the Amazon website. It's "online", so no need for costly hardware investment.

Q5. What platforms are supported by KDB?
A5. Windows (Windows 7, Vista, XP, Windows Server 2003, 2008)  and Mac OS X (Leopard, Snow Leopard, Lion). Support for Linux is on our roadmap. For the latest platform support please check specifications page on Kaseya website.

Q6. Is Reporting for KDB available?
A6. Yes, Reports for KDB are available in the Info Center tab.
Two reports can be created: Online Backup Summary and Online Backup Usage Over Time.

Q7. Is KDB using compression? What is the compression ratio?
A7. Yes, the backed-up data is compressed before being stored to Amazon S3. KDB is using a type of lossless data compression with a compression ratio of 2:1 on average.

Q8. Does KDB use encryption?
A8. Yes, the backed-up data is encrypted before being stored to Amazon S3. KDB is using AES- 128 for the encryption of data.

Q9. Can KDB be used to backup SQL Database, Exchange servers, mailboxes, etc.?
A9. Technically yes, KDB can back up SQL files, .pst files or any other large files. However, since it is a file-and-folder level backup product, huge files may trigger a lot of backups. Also, KDB does not provide support for backup/restore individual mailboxes, or any form of brick-level backup/restore.

Q10. Is KDB a brick-level backup system?
A10. No. KDB is a file-and-folder level backup product, not a brick-level (or Image) backup product.

Q11. What is Continuous Data Protection (CDP)?
A11. Continuous Data Protection monitors files in Profiles and Single File Selection for changes and will push any changes to the files. The frequency of these checks is every 10 minutes.

Q12. Is there a free trial?
A12. Yes Kaseya offers a 14 day free trial with no storage limit so customers can get an idea if KDB is right for them. If they choose not to subscribe, the account will be terminated and all data will be removed from the online S3 platform. The account is terminated right away, but the data will be removed 2 weeks after the expiration of the account (i.e 4 weeks after the beginning of the trial).

Q13. What happens to the storage when I un-install KDB from an endpoint?
A13. Storage on Kaseya Cloud is purged at the end of the billing month, data stored on a Private Storage server is deleted with-in hours.

Q14. Can I choose to purge storage on a per device basis?
A14. Yes, the user can decide to do some clean-up for specific machines, using the "Manage" page (under Recovery) in KDB.

Q15. Where to find the log files for KDB? How to get them?
A15. Two very useful log files located on the Agent (from which the backup is run), under: Windows:

C:\Program Files\Kaseya\<GUID>based on K Server license ID\

- OnlineBackup.log

- FileSelectionService.log



- OnlineBackup.log

- FileSelectionService.log

Q16. What are the memory requirements for KDB?
A16. 3 GB of memory (VSA server). Please see the latest information.

Q17. What is VSS? Does KDB use VSS?
A17. Yes, KDB uses VSS. VSS = Volume Snapshot Service or Volume Shadow Copy Service is a technology included in Microsoft Windows that allows taking manual or automatic snapshots of data, even if it has a lock. It allows KDB to backup files that are open.

Q18. Valid syntax for File Types in Backup Profiles:

  • Acceptable delimiters are: space, semi-colon, comma, tab, pipe |, or period. Space is preferred.

Matching is case-insensitive.

1) Space separator, capital letters: TXT DOC PPT
2) Space separator, small letters: txt doc ppt
3) Dot: .txt .doc .ppt
4) Dot bis: .txt.doc.ppt
5) Semi-colon: TXT;DOC;PPT
6) Comma: TXT,DOC,PPT

Q19. What data is used for calculating the monthly storage charge: data on the endpoint (uncompressed), or data on the cloud (Amazon S3)?
A19. The data we report and use for the storage billing is the uncompressed data before it is sent, this is because we track the usage at the client end, not our of Amazon so we do not know what the compressed value is when we capture this data. We will look at addressing this in a later version of KDB.


Q20. How can I know how much Cloud storage I am using?
A20. You can find that out by going to the Summary page in the KDB module.


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