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Partition(s) missing from archive when backing up agent with multiple GPT disks (Acronis v10.x)

Problem

Backup agent has the following configuration: -

  • Acronis v10.x or earlier
  • contains 2 or more GPT partitioned disks

On the Schedule Volumes page, a single dynamic disk (labelled "DYN") is displayed containing the partitions belonging to all the GPT disks.

When backing up this disk, the archive only contains data from one of the partitions.

Cause

Integration issue between Kaseya and older Acronis builds.

The problem does not affect agents with Acronis v11.x.

Solution

Update Backup agent to Acronis v11.x

  • ensure Kaseya server is updated to VSA v6.5 or later
  • go to Install/Remove page and schedule new backup installation

(NB - if the agent's backups are replicated offsite, and "synthetic full" feature is enabled, the Offsite Server must also be updated to Acronis v11.x)

Applies to

Kaseya VSA (Backup module)

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