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Nothing logged in Backup Logs when backup fails due to image location not available

PROBLEM

A Backup client appears to be "skipping" backups, with no success or failure logged in Kaseya.

The Agent Procedure log contains an error similar to this: -

1.png

(where g:\backups is the "image location")

If Backup Alerts are configured for the client, no alert is created.

 

CAUSE

The backup failed because the "image location" is not available. There should be a backup failure logged with "Image location not available. Verify remote machine is turned on and Set Credential is correct.".

This is a "known issue" which has been reported to Kaseya Engineering team. 

 

SOLUTION

The problem is addressed in patch v6.5.0.10 (scheduled for release week beginning March 31st, 2014).

Release notes will be updated when patch is available - http://help.kaseya.com/webhelp/EN/RN/index.asp#16336.htm

 

Workaround

Use the Agent Procedure log (sample above) to determine if the backup failed due to image location not available. If so, use this article for further troubleshooting - https://helpdesk.kaseya.com/entries/34266486-Backups-fail-with-Image-location-not-available-Verify-remote-machine-is-turned-on-and-Set-Credential

 

APPLIES TO

Kaseya Backup v6.5

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