Universal restore fails with "File 'restore_aw_assistant.exe', that is required for installation of device ..."

KKB# - KKB000821

SYMPTOMS

When trying to restore Windows 7 computer using Acronis Recovery CD (Universal Restore), error "File 'restore_aw_assistant.exe', that is required for installation of device ..." appears on screen.

CAUSE

Driver issue with older builds of Acronis boot CD

SOLUTION

Download the latest recovery CD ISO image from here .

If the problem persists, refer to the Kaseya Backup recovery guide for further troubleshooting steps.

APPLIES TO

Kaseya Backup
Acronis Backup and Recovery 10