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KAM definitions are not updating (Error Code 0)

PROBLEM

Endpoint machines with Kaseya Anti-Malware are unable to download latest Database Definitions.

Kaseya UI shows the "Virus Definition Out Of Date" flag:

 Kaseya_UI_KAM_OOD.jpg

Endpoint machines have the same status:

2015-04-12_11_40_00-7-2lite__Running__-_Oracle_VM_VirtualBox.jpg

 

Symptoms:

Manual Updates (from Kaseya Console) and Scheduled Updates (using KAM profiles) execute the following command on the endpoint machines:

 [[mbam-msp.exe" /update -silent]] 

However, after a few seconds nothing happens:

 

CMD_mbam-msp.jpg

 

Scheduled Task shows the following error message in LOGs:

2015/04/12 14:10:00 +1200 WINWS7-2 Denis ERROR Scheduled update failed:  Host not found failed with error code 0

 

LOGs.jpg

These LOGs can be found in the <kworking>\KAM\MbamLogs folder

 

 

Executing Update on Endpoint machine shows the following message:

Manual_Update_error_message.jpg

 

 

SOLUTION

This issue happens when the an endpoint machine with KAM is unable to reach Malwarebyte Servers to perform update of the database definitions.

To fix this issue please make sure that your Network Firewall has exclusions/allows the following URLs:

data-cdn.mbamupdates.com

static-cdn.malwarebytes.org

 

As an example see Kaspersky Firewall Settings:

Firewall_settings_example.jpg

 

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