If AVG reports a false positive, what steps should I take to remedy the issue ?
If a file is detected as a false positive:
- Visit the following KB Article: https://kaseya.zendesk.com/entries/105885936-Process-to-Submit-Virus-Sample
- In Choose an appropriate request type select the type of false detection.
- Fill in the details about the file
Click Choose file, browse to the incorrectly detected file, and then click Open.
Note: In case AVG prevents you from opening the file, you can disable it temporarily
- Type the verification code, and then click Submit query
- AVG will then review the file and provide you the results
If a registry key is detected as a false positive::
- Open Start menu, click Run (only Windows XP), type "regedit", and then pressEnter.
- Browse to the incorrectly detected key.
- Right-click the key, and then click Export. Save the export e.g. to Desktop.
- Attach the exported registry key to your report as describe above.