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Why was no alarm generated when Resident Shield found a threat and was not able to heal?

KB#:  KKB000686

Question
Why was no alarm generated when Resident Shield found a threat and was not able to heal?

Answer
The current AVG api does not provide a call when a threat is found via Resident Shield; and is marked as 'Unable to Heal'.

No Alarm, Ticket, or email are generated; even if your Alarm Set is defined to report 'Threats Detected and Not Healed'.

The 'Threats Detected and Not Healed' Alarm Set option only applied to threats found via a Full Scan.

We are exploring this issue with AVG and hope to have a fix in future releases.

The workaround is to monitor your Threats via View Threats and take appropriate action.

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