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Why won't SBS 2003 with ISA 2004 allow KES updates?

QUESTION

Why won't SBS 2003 with ISA 2004 allow KES updates?

 

ANSWER

The AVG update process uses communication over http so if you block it by a corporate firewall it will not work. Therefore there should be a rule set in ISA to allow the communication of AVG updater with the update servers. However that rule doesn't have to be so general as allowing all http traffic through - it will be enough to allow AVG processes to connect to AVG update servers.

There are two possible ways how ISA could be blocking this - as a firewall or as a proxy (I do not know how the customer has set his ISA server). If his ISA is functioning as a firewall only, the necessary information what should be allowed through can be found here:

http://www.avg.com/faq.num-1216#faq_1216

If ISA is acting as a proxy you will also need to specify the proxy server and its settings in the AVG configuration.

- Launch AVG and open the Tools menu -> Advanced settings.
- Move to the "Update" section and select the "Proxy" option.
- You can define proxy server here (manually and automatically from the web browser as well).

If you continue to have further issue, please run the avgdig tool found in C:\Program Files\AVG\AVG9 on the affected machine. Open a support ticket with Kaseya; attached a zip file with the files generated from the tool. The files can be found in in avgdiag or avgdiagex folder in either user temp (%tmp%) or system temp directory (%systemroot%\temp).

 

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