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After installing KES on a Citrix server, why does the Citrix web page stop working?

KB#: KKB000400

QUESTION

After installing KES on a Citrix server, the Citrix web page stops working. After logging into the web interface, the published applications screen does not display. How do I resolve this issue?

 

ANSWER

This was found to be caused by the "Web-shield" component of AVG 8.0

Remove Web-Shield from the Citrix server: -
1) go to Security > Install/Remove
2) click on Options
3) uncheck "Web-Shield" and click Save, then close the Options dialogue
4) reinstall the Security Client

 

APPLIES TO

Kaseya Endpoint Security (v2.0 and above)
AVG 8.0
Citrix

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