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Why does the KES client fail to update and cannot assign profile?

KB#:  KKB000041

QUESTION

 
Why does the KES client fail to update and cannot assign profile?

 

 

ANSWER

This usually happens because the machine is unable to connect to AVG's update site over the Internet.

Please check the following logs for errors: -

C:\Documents and Settings\All Users\ApplicationData\Grisoft\AvgXData\updXbin\avginet.log

C:\Documents and Settings\AllUsers\Application Data\Grisoft\AvgXData\avgXupd\update7.log

X = avg version number

If there are connection failures, a reboot may be needed. If this does not resolve the problem, check that the machine has access to the Internet.

 

MORE INFORMATION?

 

APPLIES TO?

Kaseya Endpoint Security(KES)

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