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Why is the KES profile not respected and AVG configuration greyed out?

QUESTION

Why is the KES profile not respected and AVG configuration greyed out?

Profile settings from KES are not applied to AVG client.

Configuration pages in AVG UI are "greyed out" and cannot be changed.


The endpoint was previously manged via AVG Admin server, and the configuration is locked down due to Admin Server's security settings.

 

ANSWER

Delete the following file from the endpoint: -

Win XP/2003:
c:\Documents and Settings\All Users\Application Data\avg9\Cfg\update.cfg 

Vista/7/2008:
C:\ProgramData\avg9\Cfg\update.cfg

Restart the Kaseya Security service to reapply the configuration

 

APPLIES TO

Kaseya Endpoint Security (KES) - all versions
AVG - all versions

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