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Unable to find Audit Results. Please run latest Audit.

Problem: Cannot install Kaspersky because of following error: Unable To Find Audit Results. Please Run latest audit.

audit_results.jpg

Cause: The KAV module needs to know the RAM information of the machine before installing. If you start Live Connect on the machine, you will see that it has no RAM and/or CPU information.

no_ram_cpu.jpg

This could be due to a WMI error, you can confirm this by checking the Application log on Event Viewer and looking for Event ID 10

wmi.jpg

Resolution: **This is for Windows 7 or Server 2008 R2 only** Follow the steps form the following Microsoft KB article

http://support2.microsoft.com/default.aspx?scid=kb;en-US;2545227

After you have ran the fix, please run a Baseline Audit on the machine in question.

If the issue persists, please contact Kaseya Support.

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