Follow

KAV install getting failed with "FAILED in processing THEN step 1, Get File, with error File Open Failed, Getting status of c:\kworking\kav\kav_install.log"

Problem :

KAV install getting failed with "FAILED in processing THEN step 1, Get File, with error File Open Failed, Getting status of c:\kworking\kav\kav_install.log"

Error in below screenshot will show up in Agent > Agent logs > Agent Procedure logs

 

2015-01-16_13_49_25-Kaseya_-_Agent.png

 

Solution :

This typically happens where the KAV install MSI has not run and therefore has not output a log to pulled back. In the majority of cases the install has not been run because there are other incompatible products installed on the machine that's preventing the install of KAV. This Log can be found here on endpoint

C:\kworking\KAV\avpsetup.rpu

While this log should be brought back to kaseya if "c:\kworking\kav\kav_install.log" does not exist it will result in this error.


"FAILED in processing THEN step 1, Get File, with error File Open Failed, Getting status of c:\kworking\kav\kav_install.log"

You will have to navigate to this location "C:\kworking\KAV\avpsetup.rpu" to find out why the install failed. "Avpsetup.rpu" can be opened in notepad

Example of error in ""Avpsetup.rpu"

2015-01-16_13_54_23-Kaseya_-_Agent.png

Was this article helpful?
2 out of 2 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.