Follow

What should I do if Kaspersky is not detecting a known virus

Question

What should I do if Kaspersky is not detecting a known virus ?

 

Answer

1. Log-in to the machine and try to run a full scan manually

start_scanning.jpg

2. If the potential threat still has not been detected, please provide us an example file of the potential threat and zip the file on a password protected folder

3. Collect the GSI report: https://kaseya.zendesk.com/entries/32433883-Using-Get-System-Info-tool-for-KAV

Create a support ticket and attach both files from Step 2 & 3 so we can send it over to Kaspersky Support for analysis.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.