Follow

The proper way to remove 'Removed by User'

Problem: When a customer uninstalls Kaspersky manually, by passing the KAV module, you see the following flag under the AV Install Status column

removed_by_user_3.jpg

Cause: This is caused by the user uninstalling Kaspersky manually.

Resolution: In order to remove this flag, you need to run the Uninstall command from KAV even though Kaspersky is no longer installed on the endpoint.

uninstall_command.jpg

Running the uninstall command will remove any remnants that might still be on the endpoint.

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.