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Remote control disabled from agent menu - can it be re-enabled by VSA user?

Question

  • remote control to an agent is disabled
  • is there any way for Kaseya VSA user to re-enable it?

Answer

  • no, the only place that remote control can be enabled or disabled is the Kaseya Agent system tray menu on the managed machine1.png
  • the option to disable remote control can be removed from the agent menu using Agent > Configure Agents > Agent Menu page, but this will not re-enable remote control if already disabled
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