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Windows control (CTRL) key get "stuck" on viewer machine

Problem

  • pressing CTRL + ALT while in a remote session causes the machine to behave as if CTRL is still held down
  • pressing the CTRL key again will release it

Cause

  • the problem has been documented

Solution

  • a fix was released as part of Kaseya R9

Kaseya Remote Control - RC-703 - Fixed an issue that caused the CTRL key to get stuck when the CTRL key and ALT key were pressed in the remote control viewer window.

  • full release notes can be found here - http://help.kaseya.com/webhelp/EN/RN/index.asp#VSAReleaseNotes.htm

Applies to

  • Kaseya VSA (v7.0 and R8)
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