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Pressing "Alt Gr" key in remote session causes "Ctrl" to be stuck down on the viewer machine

Problem

  • if "Alt Gr" key is pressed on Remote Control (KRC) viewer machine while in remote session, the keyboard behaves as if "Ctrl" key is pressed down

Cause

  • the problem has been documented
  • keyboard behaviour returns to normal if "Alt Gr" key is pressed again 

Solution

  • a fix was inlcuded in patch release 9.1.0.3 - http://help.kaseya.com/webhelp/EN/RN/index.asp#31586.htm

Applies to

Kaseya VSA - R8, R9

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