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Remote Control Viewer crash on Mac OSx 10.7

Problem

When starting remote control (KRC) session from Mac with OSx 10.7 (Lion): -

  • two windows are opened, one of them displays the desktop and the other just says "connecting"
  • after a while, the KRC viewer application crashes

2015-02-23_19_59_51-Kaseya_-_Agent.png

 

Cause

  • the problem has been documented

Solution

  • the problem is resolved in Kaseya R9

Applies to

Kaseya VSA - R8

 

Ref: RC-748

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