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Remote Control fails - "Machine not online"

Problem

  • Kaseya agent is on-line
  • when trying to start Remote Control (KRC) session, RC viewer reports "Machine not online"

Cause

  • agent check-in address or port configured incorrectly

Solution

1) go to Agent > Configure Agents > Check-in Control page

2) ensure that "Primary KServer" address and port are configured correctly (they should match the server configuration on System > Server Management > Configure page

NB - if using Policy Management to apply agent configurations, ensure that Checkin section of policy also has correct information

Applies to

Kaseya VSA - v7.0 and later

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