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Ctrl + Function key short-cuts cannot be sent from Mac to Windows

Problem

Some keyboard short-cut combinations involving Ctrl key (Cmd on Apple keyboard) + a Function key cannot be sent from OSx viewer to Windows agent, for example: -

MMC Console Window Keyboard Shortcuts

- CTRL + F5 (Restore the active console window)
- CTRL + F4 (Close the active console window. When a console has only one console window, this shortcut closes the console)

Cause

  • the problem has been documented

Solution

  • this article will be updated when a solution is available

Please note

Applies to

Kaseya VSA - v7.0 and later

 

Ref: RC-747

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