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Private session does not have multiple display selection

Question

When connecting to an agent with multiple monitors using a KRC private session, the display selector drop-down is not available.

Answer

Private sessions enable administrators to connect to a machine, logon and remote control the machine without accessing the console. An end user working on the same machine at the same time cannot see the administrator's private session.

This is achieved by connecting to a "virtual" desktop session. There is no interaction with the physical display(s) that are attached to the machine.

Applies to

Kaseya Remote Control - v7.0 and later

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