How do I force an agent to be offline without deleting it?
If you want to force an agent offline without deleting the account, use the Agent > Install Agents > Delete function and select the "Uninstall the agent and keep the account" option.
Alternatively, use Agent > Configure Agents > Suspend to disable all operations and make the agent appear offline to the end user.
Note: It is not possible to force an agent offline by giving it an invalid check-in address. This is by design, to safeguard against losing control of agents by accidentally setting an incorrect address.
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Regarding agent uninstallation without deleting it from the VSA:
Regarding suspending an agent:
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