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How do I force an agent to be offline without deleting it?

  QUESTION

How do I force an agent to be offline without deleting it?

 

·  ANSWER

If you want to force an agent offline without deleting the account, use the Agent > Install Agents > Delete function and select the "Uninstall the agent and keep the account" option.

 

Alternatively, use Agent > Configure Agents > Suspend to disable all operations and make the agent appear offline to the end user.

Note: It is not possible to force an agent offline by giving it an invalid check-in address. This is by design, to safeguard against losing control of agents by accidentally setting an incorrect address.

 

·  MORE INFORMATION

Regarding agent uninstallation without deleting it from the VSA:

http://help.kaseya.com/WebHelp/EN/VSA-Online-Help.asp?541.htm

Regarding suspending an agent:

http://help.kaseya.com/WebHelp/EN/VSA-Online-Help.asp?3700.htm

 

 ·  APPLIES TO

IT Center. IT Workbench

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