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Where is the Kaseya agent install log located?

QUESTION: Where is the Kaseya Agent Install Log located?

ANSWER: See the following:

Question

 

I am attempting to install a Kaseya Agent onto targeted machines and the installation fails. Where is the Kaseya agent install log located so that I may navigate to it and view it for further information?

 

I am attempting to upgrade the Kaseya Agent onto older Kaseya Agent-installed machines and the installation fails. Where is the Kaseya agent install log located so that I may navigate to it and view it for further information?

 

Answer

 - Kaseya Windows Agent - Install Log Location Information

-  Kaseya Mac Agent - Install Log Location Information

-  Kaseya Linux Agent - Install Log Location Information

 

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The Kaseya Windows Agent install log is located in the following directory:

 

On Windows 98 & Me

- Fresh Install

    [OS_Install_Partition]:\WINDOWS\Temp\KASetup.log (or whatever the Windows Temp folder is set as)

     Where "[OS_Install_Partition]'' = The drive that the OS installed onto, usually C:\

-  Agent Upgrade via the Agent > Upgrade Version > Update Agent page

    [Agent_Working_Directory]\KASetup.log

    Where ''[Agent_Working_Directory]" = The specified working directory path set in the Agent > Configure Agents > Working Directory Page.

    Note: Windows 98 & Me are no longer supported from Kaseya v6.1.0.0 VSA software and later.

 

On Windows NT, 2000, XP, 2003, and 2003 R2

 - Fresh Install

   [OS_Install_Partition]:\Documents and Settings\[User_That_Installed_The_Agent]\Local Settings\Temp\KASetup.log

-  LAN Watch-based Remote Install (using PSExec.exe in v5.1 & KConnect.exe in K2 v6 and later)

   AD-based Installs (using the specific Kaseya-created Agent Installer GPO)

   OS_Install_Partition]:\WINDOWS\Temp\KASetup.log (or whatever the Windows Temp folder variable is set as)

-  Agent Upgrade via the Agent > Upgrade Version > Update Agent page

   [Agent_Working_Directory]\KASetup.log

   Where “[OS_Install_Partition]” = The drive that the OS installed onto, usually C:\

   Where “[Agent_Working_Directory]” = The specified working directory path set in the Agent > Configure Agents > Working Directory Page.

   Where “[User_That_Installed_The_Agent]” = The specified user on the system that initiated the installation.

 

 On Windows Vista, 2008, 7, 2008 R2, 8, and 2012

 - Fresh Install

  [OS_Install_Partition]:\Users\[User_That_Installed_The_Agent]\Local Settings\Temp\KASetup.log

  LAN Watch-based Remote Install (using PSExec.exe in v5.1 & KConnect.exe in K2 v6 and later)

  AD-based Installs (using the specific Kaseya-created Agent Installer GPO)

  [OS_Install_Partition]:\WINDOWS\Temp\KASetup.log (or whatever the Windows Temp folder variable is set as)

- Agent Upgrade via the Agent > Upgrade Version > Update Agent page

  [Agent_Working_Directory]\KASetup.log

  Where “[OS_Install_Partition]” = The drive that the OS installed onto, usually C:\

  Where “[Agent_Working_Directory]” = The specified working directory path set in the Agent > Configure Agents > Working Directory Page.

  Where “[User_That_Installed_The_Agent]” = The specified user on the machine that initiated the installation.

 

 Default Windows Agent Installation Folder for v6-based Agents

 %ProgramFiles%\Kaseya\[Agent-Instance-Guid]

 

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The Kaseya Mac Agent install log is located in the following directory

 On Mac OS X 10.3.9 - 10.8-based systems

 - Fresh Install

   LAN Watch-based Remote Install (using SSH)

   [OS_Install_Partition]/var/tmp/KASetup.log

 - Agent Upgrade via the Agent > Upgrade Version > Update Agent page

   [Agent_Working_Directory]/KASetup.log

  Where “[OS_Install_Partition]” = The drive that the OS installed onto, usually 'Macintosh HD'.

   Where “[Agent_Working_Directory]” = The specified working directory set in the Agent > Configure Agents > Working Directory Page.

 

Default Mac Agent Installation Folder for v6-based Agents

 [OSInstallPartition]/Library/Kaseya

 The Kaseya User Task application is located in [OSInstallPartition]/Applications

  Note - The Agent installer /p custom path switch is not supported in the Mac Agent installer

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The Kaseya Linux Agent install log is located in the following directory

 

On Supported Linux systems (Client & Server distributions)

 - Fresh Install & LAN Watch-based Remote Install (Using SSH)

  [OS_Install_Partition]/tmp/KASetup_[PID].log

  Where [PID] = the Process ID of the ./KcsSetup.bin execution.

Agent Upgrade via the Agent > Upgrade Version > Update Agent page

 - [Agent_Working_Directory]/KASetup.log

 - Where “[Agent_Working_Directory]” = The specified working directory set in the Agent > Configure Agents > Working Directory Page.

 

Default Linux Agent Installation Folder for v6-based Agents

 - OSInstallPartition]/opt/Kaseya/[Agent-Instance-Guid]

 

 

Applies To: 

Kaseya Agent, Kaseya Windows Agents, Kaseya Mac Agents, Kaseya Linux Agents

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