Sometimes Kaseya support will ask for the following logs to troubleshoot issues with Live Connect (KLC).
Use alt+click hidden link in "machine info" section (shown below) to retrieve the logs. The agent must be online, but an active KLC session is not needed. Attach the KLCAgentLogs.zip file to your support ticket.
Browser plug-in logs
Browser plug-in logs can be found in these locations (depending on operating system): -
Windows Vista/2008 and later - C:\Users\username\AppData\Local\Temp\KlcLogs
Windows XP/2003 - c:\documents and settings\username\AppData\Local\Temp\KlcLogs
Archive the entire "KlcLogs" folder and attach to your support ticket.