Since I used Kaseya VNC to remote control a computer, I can no longer connect to it via RealVNC. Why?

I used Kaseya KLC or Remote Access to connect to a remote computer, using the VNC option. Since then, I cannot access that machine using RealVNC or UltraVNC. Why?



Kaseya-based VNC installations to Windows managed endpoints overwrites non-Kaseya based VNC installations, especially the retail RealVNC & UltraVNC versions. The same registry installation key is used. There are possible other factors involved too, such as the program name, service name, etc...


If the non-Kaseya VNC access must be utilized, then use the RDP/Terminal Services option in Kaseya as the Kaseya Remote Control method.




IT Center, IT Workbench

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