Follow

Since I used Kaseya VNC to remote control a computer, I can no longer connect to it via RealVNC. Why?

QUESTION 
I used Kaseya KLC or Remote Access to connect to a remote computer, using the VNC option. Since then, I cannot access that machine using RealVNC or UltraVNC. Why?

 

ANSWER

Kaseya-based VNC installations to Windows managed endpoints overwrites non-Kaseya based VNC installations, especially the retail RealVNC & UltraVNC versions. The same registry installation key is used. There are possible other factors involved too, such as the program name, service name, etc...

 

If the non-Kaseya VNC access must be utilized, then use the RDP/Terminal Services option in Kaseya as the Kaseya Remote Control method.

 

 

APPLIES TO

IT Center, IT Workbench

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.