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Enabling KLC Desktop Access to run in Safe Mode

QUESTION

How do I enable KLC Desktop Access to run in safe mode?

 

ANSWER

KLC supports safe mode with networking, but the VNC service is not enabled by default. You can enable the VNC service to run in safe mode by running this Windows command: -

reg copy hklm\system\CurrentControlSet\services\Ktvn_ABCDEF1234567890 hklm\system\CurrentControlSet\control\safeboot\network\Ktvn_ABCDEF1234567890 /s /f

(Note: the service name (starting Ktvn_) is specific to the Kaseya server that the agent checks into. To check this, open regedit.exe and browse to HKLM\system\CurrentControlSet\services\)

 

APPLIES TO

KLC, VNC, Kaseya v6.x

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