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Unable to run command line utilities requiring user interaction from KLC Command Shell

KB# KKB000928

 

SYMPTOM

When running a command requiring user interaction from the Kaseya Live Connect (KLC) Command Shell, the prompts are not displayed that the command behaves as if no data was entered.

 

The below example is from "net user" command. When running directly from Windows command shell (cmd.exe):

 

When running the same command from KLC Command Shell:


 

CAUSE

 The KLC command shell does not support "interactive" command line utilities which involve user prompting. KLC sends commands from the browser to the agent and then returns the output. If the command involves a prompt, there is no actual "real" user to answer the prompt so it will behave as if nothing had been entered, sending this output back to the browser.

 

SOLUTION

 None available. This is by design.

 

APPLIES TO

Kaseya VSA (all versions)

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