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Terminal connection from Internet Explorer 9.0 to Mac agent gives blank screen

KKB000922

 

SYMPTOMS

 

When connecting to a Mac agent using KLC from Internet Explorer 9.0 and trying to use the Terminal function, one of the following symptoms is observed: -

  • a blank black screen with no bash prompt
  • a blank white screen
  • web page error ("Internet Explorer cannot display the webpage")
CAUSE
Compatibility issue between Internet Explorer and HTML terminal console running on Mac.
SOLUTION
The problem will be addressed in a future release of Kaseya. There is no ETA at the time of writing.
Workaround is to used a different web browser (Chrome or Firefox) when connecting to Mac agents using KLC.
APPLIES TO
Kaseya VSA (all versions)
Internet Explorer 9.0
Mac OS (all versions)
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