When using Live Connect > Desktop Access function from Chrome or Firefox, the browser keeps prompting to update Java plug-ins.
In Firefox the prompt looks like this: -
In Chrome it looks like this: -
This may occur after installing a Java update if there are still conflicting older Java versions installed on the computer. Please note this is not a Kaseya-related error and the solution provided below is for informational purposes only.
Go to to http://www.java.com/en/download/installed.jsp and click on the red "Verify Java Version" button.
If you see the warning shown below, click in the highlighted link and follow the instructions.
Then visit http://www.java.com/en/download/installed.jsp again to re-verify the Java version. If the above warning is now gone, re-test Desktop Access.
If you still have issues, please contact Oracle/Java support resources to troubleshoot further.
Kaseya VSA (all versions)