Follow

Browser keeps prompting to update Java plug-in when using Live Connect > Desktop Access

SYMPTOM

When using Live Connect > Desktop Access function from Chrome or Firefox, the browser keeps prompting to update Java plug-ins.

 

In Firefox the prompt looks like this: -

 

In Chrome it looks like this: -

 

CAUSE

This may occur after installing a Java update if there are still conflicting older Java versions installed on the computer. Please note this is not a Kaseya-related error and the solution provided below is for informational purposes only.

 

SOLUTION

Go to to http://www.java.com/en/download/installed.jsp and click on the red "Verify Java Version" button.

If you see the warning shown below, click in the highlighted link and follow the instructions.

 

Then visit http://www.java.com/en/download/installed.jsp again to re-verify the Java version. If the above warning is now gone, re-test Desktop Access.

If you still have issues, please contact Oracle/Java support resources to troubleshoot further. 

 

APPLIES TO

Kaseya VSA (all versions)

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.