K-VNC Connections to the Mac agent fail when running OS/X version 10.5.3. This may cause the agent to go offline. How do I resolve this?
A change in the operating system functionality in OS/X 10.5.3 is causing the Kaseya Mac agent to crash when initiating a K-VNC connection.
Upgrade the operating system to 10.5.4 or later.
Remote Control tab