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Issue with VNC to remote control a Windows XP PC with Fast User Switching enabled?

KB#:  KKB000461

QUESTION
While using VNC to remote control a Windows XP PC with Fast User Switching enabled, if you try to switch user (without logging out the current user) the sessions disconnects. Why is this?

ANSWER
This is a limitation with using VNC on Windows XP systems, and is not specific to Kaseya.

XP uses Terminal Services to implement Fast User Switching, and the version of Terminal Services on XP is incompatible with VNC.

There is currently no known workaround for this, other than to log out the currently logged in user and log back in as the user you want to log in as.

MORE INFORMATION

APPLIES TO
VNC (all versions)
Windows XP
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