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Why am I unable to copy files between local and remote machines using copy/paste feature in K-VNC?

KB#:  KKB000471
QUESTION
Why am I unable to copy files between local and remote machines using copy/paste feature in K-VNC?

ANSWER
Issue occurred following update to Kaseya 2008 SP1, which has a new build of K-VNC

Verify that the VNC Viewer on the admin machine and VNC Server on the remote machine are at the latest builds - see screenshots below. If they are not, do the following: -

Admin machine - Uninstall VNC using control panel and remove ksRmtHelp activeX control from IE add-ons. Restart all IE windows and start VNC session again

Remote machine - uninstall and then pre-install K-VNC using the Kaseya UI
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