Kaseya VNC components w/ Apple retina display agent machines

KB #: KB0001010

Question: I have Apple retina-based (HiDPI) hardware. Will the Kaseya VNC components in the Remote Control tab, QuickView, and KLC work properly with them?


Yes, VSA v6.3 hotfix #: 7509 has been released to address this issue by temporarily changing the resolution to a non-HiDPI/retina resolution during the duration of the remote session and then changing it back after that session is closed out. Simply ensure this hotfix is applied to your VSA system and you will be good to go.

Note - Cloud VSA systems will have this hotfix applied in the Saturday, Jun-6-2013 Maintenance cycle starting at 9am ET.

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