With Device Lifecycle Management available now in myITprocess, you are able to manage the complete lifecycle of a device, from procurement to disposal. You can view warranty and device lifecycle information from HP, Lenovo, and Dell and Cisco Meraki.

Prerequisites

You need to set up an Integration with IT Glue or an Integration with Meraki to bring in devices for a warranty lookup.

The myITprocess organization must be mapped to the equivalent IT Glue Organization and/or other manufacturer providers

The configuration must have the Manufacturer and Serial Number fields dully filled in IT Glue.

Procedure

As soon as integration with IT Glue is set up, myITprocesss will automatically enrich Device table with warranty information from Dell, HP and Lenovo and Cisco Meraki.

To review the device statistics:

1. To review the device statistics, go to Home page and find Device Warranty Lookups widget. It will give you a short summary of devices grouped by statuses.
   
2. When you click on the widget, it will open a table with detailed information about devices for each mapped organization.
3. Select organization from the dropdown menu on the top of the page to see the data.
   

We conduct warranty lookup automatically based on the Serial number. You will find Purchase date, Warranty and Expiry date marked with manufacturer logo added to the table after the lookup.

In case we were not able to get the data from the manufacturer, you will see Expiry date that was added to IT Glue. The Status will be provided based on this date as well. 

Settings

To act on time, you can set up Device Warranty Status change. Go to Account Settings – Warranty tab and select how many days before the device’s warranty expires the status would change from Supported to Due soon.

Creating a Recommendation

You can create a recommendation for the device listed on the Device Warranty Lookup page .

1. Select the row of the device for which you wish to add a recommendation.
2. Select the recommendation template from the Recommendation section in the right panel.
   

3. Click Create to add the recommendation.

4. To add multiple devices, select the checkbox in the row for the devices and click on the Create Recommendation button.
   

Note: As of now, you can’t add devices from different sources to one Recommendation. If you have set up integrations with both IT Glue and Meraki, and are trying to add asset to the Recommendation from the Strategic roadmap, then select a source in the dropdown and search for the asset in the Search field.

If you’ve added an asset from one source, it will not allow you to change it from the dropdown. You need to unlink the asset and select a different source.