Chapter 2.5: Resetting your BullPhish ID credentials

This article describes how to reset your BullPhish ID password and two-factor authentication. It also includes the steps to take if you forget your password.

Resetting your BullPhish ID password

Note: When Require Log In with KaseyaOne is enabled, the user's ability to reset their BullPhish ID password is disabled. On the My Settings page, the Authentication tab is disabled and a message is displayed indicating that KaseyaOne Login is enforced. Therefore, resetting BullPhish ID passwords is not allowed. Users included in the User Exceptions list can still reset their BullPhish ID password.

To reset your BullPhish ID password:

  1. Select My Account > My Settings.

  2. Click the Authentication tab.
  3. Create a new password per the requirements. Confirm the password and click Save.
    Note: Hover over the One symbol tooltip icon to display the list of acceptable symbols. 

Resetting your BullPhish ID two-factor authentication 

Note: When Require Log In with KaseyaOne is enabled, the user's ability to reset their BullPhish ID two-factor authentication is disabled.

To reset your two-factor authentication:

  1. Select My Account > My Settings.

  2. Click the Authentication tab.
  3. Click the Reset Two-Factor Authentication button.

  4. In the confirmation modal, click Cancel or Confirm.

  5. If you click Confirm, follow the steps displayed.

If you forget your BullPhish ID password 

Note: When Require Log In with KaseyaOne is enabled, forgot password functionality in BullPhish ID is disabled.

  1. In the BullPhish ID login modal, click Forgot Password?

  2. In Forgot Password modal, enter your email address and click Reset.

  3. In the Success modal, click Back.
  4. In the email you receive to reset your password, click the link provided.

  5. In the BullPhish ID password modal, create a password per the requirements. Confirm the password and click Save.

    Note: Hover over the One symbol tooltip icon to display the list of acceptable symbols. 
     
    The BullPhish ID login modal is displayed. Provide your login credentials.
Revision  Date
Initial release. 12/14/23

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